Case Management & Assessment

As people age, living at home becomes more challenging. COA's social work team is able to offer comprehensive assessment in the comfort of home or at hospital, always strictly confidential. Through our assessment we can help clients navigate through the maze of aged care options to find the most viable one for them. 

We offer the following:

  • Referral to appropriate community and Jewish agencies
  • Information and advice
  • Crisis intervention including financial hardship
  • Emotional support and counselling
  • Arranging skilled private care workers
  • Advocacy and support - includes liaising on behalf of our clients with service providers, handling communication with Government Offices, emergency assistance including counselling, and support around a range of welfare issues
  • Talks and information sessions on Holocaust and dementia issues

Accommodation Assistance

Our Social Workers support clients and their families through the transition from home to residential care, as well as liaising with Department of Housing (DOH) and Community Housing. Assistance with application forms; letters of support, guidance and information about Aged Care facilities. 

Information & Guidance for Carers

As a carer who feels torn between a sense of duty to your own family and the growing need of a parent, you may require information and guidance. Our professional team of social workers offer you individually-based support and counselling, or we will refer you to a specific carer support service.

For further information on government carer services, contact:

Respite at COA

Our friendly Activity Centre enables carers and their charges to have respite by participating in activities that stimulate cognitive, physical and social abilities. The Activity Centre operates Monday and Wednesday, and the program runs from 10-2 and includes lunch and transport to and from the Centre if needed.

Respite at Home

In-home respite offers caregivers a break from the emotional and physical demands of caring and provides a positive experience for the person receiving. Our social workers can arrange private care workers or government services to assist with in-home respite care.

Support for Isolated Clients

Our social workers oversee the following outreach programs:

  • Housebound clients are monitored by telephone every week in our Phone-a-Friend service.
  • The Tea for 2 service matches home visiting volunteers with members.
  • Clients with complex care needs are assessed for an individualised shopping program. This service is available to people who meet specific criteria of financial disadvantage and mobility problems.